Frequently Asked Questions

Find answers to frequently asked questions about Zinzino





Skin Care

Serum for natural energy boost and clearing brain fog.

Frequently Asked Questions


Together, we are shaping the future of personal nutrition with Swiss, biotech skincare and Scandinavian, scientific supplements. The Zinzino test-based nutrition strategy keeps us healthy and balanced on the inside. Now, we’re able to complement this mission from the outside with skincare products that keep our skin just as balanced and glowing. Together, we’re balancing the whole body, inside and out.

  • We are both pioneers within our respective fields.
  • We are powered by a mutual, visionary, customer-first mindset.
  • Our product portfolios are both characterized by cutting-edge science and natural resources.
  • We are united by a sustainable, holistic approach to personal health and wellness
It will take care of the whole body, inside and out. A life in balance requires a holistic take on personal health. Adding skincare topical nutrition to your test-based personalized nutrition regime will ensure that every organ in your body is performing at its best – including your
skin; the largest of them all
HANZZ+HEIDII is a Swiss biotech skincare brand, with clean beauty products based on natural, vegan and award-winning skincare ingredients suitable for all skin types
HANZZ+HEIDII was co-founded in 2017, in the Swiss town of Alpnach, by the
entrepreneurial druggist and beauty professional, Audrey Goebel. With 25 years in the parfumery, beauty and fashion industries, Audrey made it her mission to translate the unique qualities of nature into nourishing, natural cosmetics tolerated by all skin types, by extracting the healing properties of the plants’ active ingredients. The crystal clear mountain waters, powerful herbs, fresh Swiss mountain air were great sources of inspiration for Audrey Goebel.
HANZZ+HEIDII offers a holistic skincare routine and a pure, multi-sensory spa experience with a complete series of clean beauty products that provide instant and long-term results, for a healthy, balanced and glowing skin
Your skin needs to be taken care of from morning to evening with products that work together. A complete clean beauty routine allows the ingredients to interact in separate layers to maximize the effect on your skin. A simple way to enhance your natural wow, day and night.
  • An intelligent, multifunctional, active vegan formula based on a highly potent, antioxidant blend of plant stem cell extracts from snow algae and edelweiss to naturally strengthen and regenerate the skin deep within.
  • InfraGuard – an innovative active ingredient that neutralizes free radicals and protects cells against infrared light and the blue light from computers and cell phones.
  • An anti-wrinkle peptide complex which relaxes the appearance of fine lines and wrinkles
  • High-performance moisturizer complexes based on three different moisturizers with hyaluronic acid and multifunctional natural oils
It means that all of HANZZ+HEIDII ́s products are created without synthetic chemicals and ingredients that could harm your body or irritate your skin.
We are vegan (manufacturer’s guarantee) and have our own certificate on the package.
No. They are all cruelty-free and not tested on animals at any point during manufacturing, nor were any ingredients taken from an animal at the expense of its health. NO. At HANZZ +HEIDII, we emphasize the responsible and nature-friendly development and manufacturing of our products. This, of course, includes that no animal testing was carried out for HANZZ+HEIDII products by us or on our behalf.
Yes. Thanks to the complex, intelligent formula that intuitively adapts to any unique conditions of the skin, the products are suitable for all skin types, including sensitive and acne-prone complexions.

All natural, active ingredients are rigorously sourced, vegan and free from irritating, harmful and questionable substances that put unnecessary stress on the skin and our environment

All products in the skincare line are purposely anti-aging as they are based on active ingredients that regenerate the skin, reduce wrinkle depth and visibly improve appearance. BOOZT – Beautifying Cellular Serum has the highest concentration of anti-aging ingredients with a visible and lasting, rejuvenating effect
Conventional skincare and cosmetics that use artificial compounds usually only provide simple skin protection. An anti-wrinkle cream may briefly reduce visible wrinkles because the silicones it contains plump up the skin’s surface.

Biotechnological skincare (HH) will reach the deeper layers of the skin, where wrinkles form in the first place. When used regularly, deep-acting creams can reduce skin problems but also have a preventative effect, for example by strengthening the skin barrier.

HANZZ+HEIDII focuses on active ingredient care with small molecule biomimetic ingredients that provide precise treatment of aesthetic problems. Wrinkles, age spots, light-related skin ageing, or acne can be alleviated by repairing substances that penetrate deeper into the skin and have a targeted effect on cell regulation and skin regeneration.

The products were launched on the European market in 2018
This full skincare line features 10 different products of which 8 are made for women, 1 for men that can be used as a 24-hour cream. There is also 1 unisex product for all.
All the products are produced in Switzerland which is why there is a Swiss flag on all packagings
Zinzino’s Skin Serum is a stand-alone product, and not intended as part of a more complete skin routine. The Skin Serum is an ideal option for those who prefer active ingredients that protect, repair, and rebuild the extracellular matrix. The HANZZ+HEIDII serum is part of a more comprehensive, holistic skin routine and offers specific skin support in the areas of increasing skin hydration, and boosting collagen and elastin.
The Skin Serum will remain available for purchase as a stand-alone product. Some people like the simplicity of use, and likewise there are those who find Skin Serum works particularly well with their type of skin
We would encourage you to inform your customers about HANZZ+HEIDII, and the full skincare range that also includes a serum. Inform about the benefits and opportunity to be gained by having a skin routine and let them choose for themselves

The length of time it takes to make the switch depends very much on the individual skin type or current skin condition. For oily skin, for example, the changeover to a natural facial care can take longer, as the skin first has to get used to the fact that the harsh cleansing of the previous products is omitted and it therefore needs less re-oiling.

Dry skin usually benefits very quickly from a switch, as the care is richer and provides additional moisture instead of just sealing the skin. In all cases, however, the changeover is complete after six to eight weeks at the latest and healthier, more beautiful and well-groomed skin is your reward.

However, you should bear in mind that taking medication, a change in diet, psychological problems have an influence or even a hormonal change – for example stopping the contraceptive pill – can also extend the period, as your body must deal with previously unknown hormone doses.

Every person is different and has different reactions to a product. Our products are active and have a high effect.

When the skin absorbs certain substances, complex biological processes are set in motion. The skin needs about three to six weeks to renew its top layer.

The effectiveness of care products depends on various rituals or on the individual lifestyle and must always be considered holistically. A regular application of the care products, a healthy and balanced diet and ample fluid intake (at least 2.5 l of water per day) supports the effectiveness of active care products. How long it takes also depends on the thickness of the skin, the blood circulation, and the skin moisture how the skin absorbs certain active

All HANZZ+HEIDII products contain everything that sensitive skin needs to support the natural skin functions again and at the same time strengthen the skin barrier.

As we work through the specific formulation with natural active ingredients, vitamins, minerals and deliberately light yet nourishing oils in combination with stem cell technology, we activate the skin functions so that the skin can find its natural balance again. Each product can be used for every skin type. The only difference is the oil content in the day care products.

The ENERGIZE Activating Day Cream — Normal to Oily Skin is more for combination skin,
tending to be oily, and the ARIZE Activating Day Cream is more for dry skin, as it is somewhat richer. In addition, aloe vera is included in all products to soothe, balance, and reduce inflammation even in very sensitive or even oily skin.

In the case of couperose, it is also important to protect the skin from sunlight.

For dry and flaky skin, the MAXIMIZE Black Algae Mask can quickly remove the dead skin cells from the top layer of the skin. Afterwards, the skin can absorb a moisturising and active cream much better, such as the ARIZE Activating Day, which is particularly suitable for dry skin.
Our products can also be used for young skin with acne, but we are not a medical acne care and therefore cannot give any healing guarantees. Basically, our care is suitable for all skin types, even for the young customer with combination skin.

For combination skin, we recommend ENERGIZE Activating Day Cream for day care, as it contains slightly fewer oils and is lighter, compared to ARIZE Activating Day Cream, which is much richer. All other products are also suitable for combination skin because our active care ingredients support and activate the skin functions so that the skin can regain its natural balance

Normally, a general acne treatment with, for example, VITALIZE Balancing Foam Softener and ENERGIZE Activating Day Cream — Normal to Oily Skin should show improvement within the first two weeks. However, a visible improvement should have occurred after six weeks at the latest

The snow algae contribute to the reduction of age spots. In addition to snow algae, the effect is enhanced with Vitamin C and the bisabolol Alpha Melight – in ARIZE Activating Day Creme. An effective combination would be BOOZT Beautifying Cellular Serum in combination with ARIZE Activating Day Creme
In the case of skin disease rosaeca and burns, a dermatologist should always be
consulted first
All ingredients in the HANZZ+HEIDII line are vegan and naturally sourced, suitable for all skin types.

The products contain active, biotechnological ingredients of purely plant based origin, obtained through advanced plant stem cell technology. A majority of the key ingredients are from Switzerland and organically certified by BIOCERT, ECOCERT or COSMOCERT.

We use only natural emulsifiers to mix water with oils in our products.

  • Coconut oil
  • Vegetable lithitin
  • Polyglycerol emulsifiers
  • Glycerides of vegetable origin
Essential Evening primrose oil” is considered “pure gold” for healthy and beautiful skin.
That is why it’s added to our Replenishing Night Cream. The natural smell does take some time getting used to for some people
We want to be as smart and sustainable in every aspect of our brand as possible. All HANZZ+HEIDII products are wrapped with sustainable luxury as a motto. Our packaging is made of sustainable paper without cellophane. The bottles are made of glass and their components are made of recyclable PP. The convenient pump bottles are made of exclusive airglass in colors that represent the texture of our skin
At the beginning, the cream won’t flow out of the pump as easily. Simply press the pump carefully a few times until the content is released
The foam bottle has a special foam pump, through which the mild cleansing fluid foams into an extremely delicate cleansing foam. The container is made from recyclable PP.
This is the most important first step of your holistic skincare routine. A cleanser helps to wash off the dirt, makeup, excess oil, dead skin cells, and environmental impurities that end up on your face naturally throughout the day. It will erase impurities, leaving a clean, balanced, refreshed skin.
Using a toner after cleansing your skin helps set the stage for the rest of your skincare routine. It will remove any last traces of dirt, grime and impurities stuck in your pores after you wash your face. Toners will also calm your skin, visibly reduce pores, and keep your skin
refreshed and hydrated
Face serum is full of nutrients and vitamins that give the collagen in your skin a refreshing, firming boost, helping to keep it firm and plumping out fine lines and wrinkles. Fine lines and wrinkles are a normal part of skin maturation, but it is dullness and dryness which makes
them seem aging.
The skin around the eyes is more fragile, more prone to dryness, and quicker to show age and fatigue. Eye cream can rejuvenate this thinner skin and give it a youthful glow, even skin tone while reducing the appearance of dark circles and puffiness. An eye cream is also a great way to prep your makeup, strengthen and protect the under-eye area.
As we age, exfoliation becomes a valuable part of out skincare routine to rejuvenate the skin. The process of cell regeneration slows down, and when old skin cells accumulate, the skin can look dull, rough, and dry. Proper exfoliation removes this barrier of dead skin cells to expose fresh, new cells underneath while preparing the skin for optimal treatment results.
Exfoliate and detoxify your skin as an important foundational base to eliminate toxins through activated bamboo charcoal. Activated charcoal helps cleanse the skin by opening pores and removing oil, dirt and impurities, minerals, and other harmful substances
The ERAZE – Balancing Foam Cleanser is very delicate and wonderfully suitable as a makeup remover without drying out the skin. When removing makeup around the eyes, we recommend you to use a mild oil-based makeup remover, as most of us use waterproof products like mascara, kajal, eye shadow, eyeliner
Snow algae can contribute to the reduction of age spots/pigmentation marks. In addition to snow algae, the effect is enhanced by vitamin C and Bisabolol Alpha Melight – in ARIZE Activating Day Cream. An effective combination would be BOOZT – Beautifying Cellular Serum in combination with ARIZE – Activating Day Cream
Coenzyme Co 10 is an essential vitamin-like nutrient (known as an anti- ageing vitamin), which acts as a free radical scavenger and antioxidant, protecting skin cells and activating the renewal process to help tired, stressed skin recover. As an anti-ageing ingredient, it tightens and smooths dry, sensitive skin. Q10 can minimize the skin’s ageing process, reduce wrinkles and improve the overall visual appearance
Our glycerin is 100% natural in origin and is obtained from vegetable oils.
AMAZE Rejuvenating Fiber Sheet Mask is less suitable for young skin, as it is very activating. Our MAXIMIZE Black Algae Mask is best for sensitive youthful skin and has a cleansing effect.
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