Velovita return policy & money back guarantee may be applied to any customer or member of Velovita. In principle, everyone has the right to withdraw from the contract and to a refund.

Velovita return policy for customers

Every Velovita customer has the right to return products within 60 days of purchase. This is an unconditional refund of the original purchase price on all products sold to retail customers through an authorized Velovita partner.

In the case of international orders, any costs associated with customs, shipping or handling will not be refunded.

How to return a product

  1. Before making any effort to return a product to the company, first contact Velovita customer support. You can do this using the Velovita Vibe app or directly to the customer email.
  2. Thoroughly pack the products in a suitable shipping carton (so that the products are not damaged in transit). Include the original invoice or your receipt in the package.
  3. Send the package to the address below and choose your shipping method.
  4. If you receive a tracking number for your shipment from the shipping company, please provide it to Velovita Customer Support.
  5. Once your shipment has been received and processed, you will be refunded your appropriate amount within 10 business days.

Velovita return policy for members

Where to Buy Velovita Products

Where to Buy Velovita Products

Members who decide to terminate their association with Velovita within the initial 30 days of registration are entitled to a product refund. Only products that remain unused, unopened, and in their original packaging will be eligible for return.

The company, at its discretion, will only repurchase products maintained in this condition from its partner.

The repurchase price will be a minimum of 80% of the original net price paid by the member, minus any commissions disbursed to the member.

Please note, Velovita will not repurchase any opened products, implying that no refund will be provided for such items. In the context of international transactions, any potential expenses related to duty, shipping, and handling will not be refunded or reimbursed.

Velovita return address

3750 Hacienda Blvd, Suite F, Davie, FL 33314


We offer you a quick and short overview. For the full text of the Velovita Return Policy & Money Back Guarantee, you can read this document.

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